Privacy Statement Choco Truf
Choco Truf values your privacy and therefore we only process the necessary data to improve our services and treat your information with the utmost care. The personal information you share with us is treated confidentially and in accordance with the applicable laws and regulations.
Our working method is based on the guidelines of the General Data Protection Regulation (GDPR). It must be clear to you as a consumer which personal data we collect and how this data is processed in a lawful manner. We only process the data that is strictly necessary and do not store it longer than necessary.
To protect your personal data against misuse or unauthorized access, we take appropriate technical and organizational measures.
Data processing
In order to send orders, invoice and contact you, we need certain information, such as your name, address, telephone number and email address. Choco Truf uses various external services to process this information safely and efficiently. Below you will find an overview of the parties we work with and how they contribute to our services.
TransIP – Email traffic
We use TransIP to manage and process our email traffic. This means that when you send us an email or receive a message, this communication goes through TransIP's secure servers. TransIP ensures that your data remains protected and is not shared with third parties, unless this is required by law.
Mollie – Payment Processing
For the safe handling of payments we work together with Mollie. When you place an order, Mollie processes the transaction and ensures that the amount is transferred correctly. Mollie applies strict security measures to protect your payment details. We only receive the necessary payment status via Mollie and no full bank or credit card details.
PostNL, UPS, DHL, DPD – Shipping of orders
We use the services of PostNL to ship our products. In order to deliver your order correctly and on time, we share your name, address details and possibly your email address and telephone number with PostNL. This allows them to keep you informed of the status of your shipment and to ensure that your package arrives safely and at the right address.
MyBelasting – Invoicing and administration
For our financial administration and invoicing we use MyBelasting. This system allows us to generate invoices, process payments and meet our legal accounting obligations. The data processed herein, such as your name, address and invoice details, are used exclusively for administrative purposes and are not shared with third parties outside the legal authorities that may request this.
Retention periods
Choco Truf does not store your personal data for longer than is necessary for the purpose for which it was collected. This means that we store your data for as long as you are a customer of ours or for as long as the law requires it. For example, invoice data is stored in accordance with the statutory fiscal retention obligation. After the retention period, your data will be carefully deleted or anonymized.
Your rights
As a customer, you have various rights with regard to your personal data. You have the right to gain insight into the data we process about you, to have corrections made and to object to the use of your data in certain cases. Your rights are further explained below.
Right of inspection
You have the right to request which personal data we process from you and how we use it. You can submit a request to us to receive an overview of the data we have stored from you.
Right of rectification
If it turns out that the data we have about you is incorrect or incomplete, you can request us to adjust this data. We will then ensure that your information is correct and up-to-date.
Right to restriction of processing
In certain situations, you can ask us to temporarily restrict the processing of your personal data. This can be done, for example, if you dispute the accuracy of your data or if you have objected to the processing. During this period, we will only process your data with your consent or when this is required by law.
Right to portability
You have the right to receive your personal data in a structured, commonly used and machine-readable format, so that you can easily transfer it to another organization. If desired, we can also provide the data directly to the new party, provided that this is technically possible.
Right to object and other rights
You may object to the processing of your personal data if you have a valid reason for doing so. This applies, for example, to data processing for marketing purposes. You also have the right not to be subject to automated decision-making or profiling without human intervention. If you wish to exercise one of your rights, you can contact us using the contact details in our privacy policy.
Contact details:
Entrepreneur's name: Choco Truf
Trading under the name(s): Choco Truf
Business address: Netherlands
Phone number: +31644420703
Accessibility: Monday to Saturday from 9:00 AM to 5:00 PM
Email address: info@chocotruf.nl
Chamber of Commerce number: 94253242
VAT number: NL005074366B28